Terms and Conditions for Man With Van Teddington
These Terms and Conditions set out the basis on which Man With Van Teddington, referred to in this document as “the Company”, provides moving, transport, delivery, and related labour services to customers, referred to as “the Customer”. By making a booking, accepting a quotation, or allowing the Company to begin work, the Customer agrees to be bound by these terms. These conditions are designed to create a clear understanding of the service, including the booking process, payment requirements, cancellation rules, liability limits, waste handling obligations, and the legal framework that applies. The Company provides its services with reasonable care and skill, and the Customer is expected to cooperate fully so that the work can be completed safely, lawfully, and efficiently.
The service may include domestic removals, office moves, item collection, furniture transport, loading and unloading, single-item delivery, and other agreed man and van services. The exact scope of each job will be confirmed in writing, by email, text, online form, or other recorded communication before the job begins. Any additional work requested on the day may be accepted at the Company’s discretion and may result in extra charges. Where a quotation is based on limited information, the final price may change if the actual job differs materially from the description originally provided by the Customer.
The Customer must ensure that all information supplied during the booking process is accurate and complete. This includes, where relevant, item dimensions, weight, number of floors, access restrictions, parking arrangements, loading distances, timing requirements, and any special handling needs. If any details are omitted or later found to be inaccurate, the Company may revise the quote, adjust the schedule, or refuse to carry out work that cannot safely be completed within the original agreement. The Customer acknowledges that accurate information is essential for planning labour, vehicle size, route selection, and the time required for the service.
Booking Process
Bookings are normally made by agreeing a quotation and confirming the preferred date and time. A booking is only considered secured once the Company confirms acceptance and, where requested, receives any deposit or advance payment. The Company may provide an estimated arrival window rather than an exact time, particularly where travel conditions, traffic, loading delays, or earlier jobs affect the schedule. While the Company aims to arrive on time, it does not guarantee exact timing unless expressly agreed in writing as part of a premium service arrangement.
The Customer must make sure that the collection and delivery addresses are accessible and that any necessary permissions, permits, or building rules are in place before the move begins. If the vehicle cannot park within a reasonable distance, if lifts are unavailable, or if access is restricted, additional labour charges may apply. The Customer should also ensure that someone authorised to make decisions is present, or otherwise available by phone, during the job. If the Customer is absent and no authorised representative can be reached, the Company may pause the service, store items temporarily at the Customer’s risk, or cancel the remaining work and charge accordingly.
Any request to alter the service after confirmation, including changes to date, time, inventory, route, or number of staff, will be subject to availability and may change the price. The Company may decline changes that create unreasonable risk, require extra equipment, or make the job materially different from what was originally agreed. If the Customer books on behalf of another person, the person making the booking remains responsible for all obligations under these terms unless the Company agrees otherwise in writing.
Payments and Charges
Payment terms will be stated in the quotation, booking confirmation, or invoice. Unless otherwise agreed, payment is due on completion of the service on the same day. The Company may require a deposit, particularly for larger moves, weekend bookings, timed slots, or jobs involving hired equipment or subcontracted labour. Deposits are normally non-refundable except where the Company cancels the service or is unable to provide it due to reasons within its control. Accepted payment methods may include bank transfer, card payment, or cash, subject to the arrangements confirmed at booking.
All prices are quoted based on the information provided by the Customer and may be revised if the actual work differs from the description given at the time of booking. Extra charges may apply for waiting time, additional stops, staircase labour, long carry distances, packing materials, fuel surcharges, congestion or parking charges, late changes, out-of-hours work, or additional disposal fees. Where a job runs beyond the estimated period because of delays caused by the Customer, the Customer may be charged for the extra time at the rate notified in advance or, if no rate is specified, at a reasonable rate based on the service provided.
If the Customer fails to pay by the due date, the Company may suspend future services, retain goods only where lawful and agreed, and recover any reasonable costs incurred in pursuing payment. Interest and debt recovery charges may be added to overdue sums where permitted by law. The Customer is responsible for ensuring that payment is available at the end of the job unless a different arrangement has been confirmed in writing. Any dispute about an invoice must be raised promptly and in any event within a reasonable time, without affecting the Customer’s obligation to pay undisputed amounts on time.
Cancellations, Delays, and Rescheduling
The Customer may cancel or reschedule a booking, but notice should be given as early as possible. The amount of any cancellation charge will depend on the notice period, the nature of the booking, and any costs already incurred by the Company. If the Customer cancels at short notice, including on the day of the job, the Company may charge a cancellation fee to cover lost time, reserved vehicle availability, and any labour that has already been allocated. Where materials or permits have been purchased specifically for the booking, these may also be charged to the Customer if they cannot be reused or refunded.
If the Company must cancel or substantially postpone a booking because of illness, vehicle failure, severe weather, unsafe access, legal restrictions, or another event beyond its reasonable control, the Company will use reasonable efforts to notify the Customer and offer an alternative date or refund any advance payment paid for work not yet carried out. The Company is not responsible for indirect losses arising from cancellation or delay, such as missed appointments, lost earnings, or third-party charges, unless otherwise required by law. Rescheduling requests will be handled fairly, but availability cannot be guaranteed.
The Customer is responsible for ensuring that the service can proceed when the Company arrives. If the job cannot begin or be completed because the Customer is not present, keys or access codes are missing, goods are not ready, or the site is unsafe, the Company may treat this as a cancellation or failed attendance and charge accordingly. If the Customer asks the Company to wait, the Company may agree at its discretion, but waiting time may be billed. The Company is not liable for inconvenience caused by genuine operational delays where reasonable steps have been taken to complete the service.
Liability and Insurance
The Company will carry out services with reasonable care and skill and will take sensible precautions to protect the Customer’s property. However, the Customer accepts that moving goods involves inherent risks, especially with heavy, fragile, awkward, or previously damaged items. The Company is not liable for loss or damage arising from defects in items, inadequate packaging, inherent weakness, concealed damage, normal wear and tear, or circumstances outside the Company’s control. The Customer should remove or secure loose parts, empty drawers where appropriate, and tell the Company in advance about items that are fragile, valuable, or difficult to move.
Unless otherwise agreed in writing, the Company does not accept responsibility for the contents of items that the Customer has packed, sealed, or assembled. The Customer is strongly advised to arrange suitable insurance for goods in transit and to notify insurers where needed. Any claim for damage must be reported as soon as reasonably possible and, where practical, before the vehicle leaves the delivery address. The Customer should provide evidence, including photographs and a description of the item, to assist in assessing the claim. The Company may inspect the item before any repair, replacement, or compensation is considered.
The Company’s liability for direct loss or damage, whether in contract, negligence, or otherwise, is limited to the amount paid or payable for the specific service giving rise to the claim, except where such limitation is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. The Company will not be liable for business interruption, loss of profit, loss of opportunity, or other indirect or consequential losses. The Customer remains responsible for backing up data, removing confidential information, and securing valuables before the service begins.
Waste, Disposal, and Environmental Requirements
Where the service includes removal of unwanted items, disposal, recycling, or clearance work, the Customer must provide an accurate description of the waste to be collected. The Company may refuse to transport items that are hazardous, prohibited, contaminated, illegal, or unsuitable for the agreed vehicle or disposal route. Waste transfer and disposal must comply with applicable UK waste regulations, including duties relating to correct classification, lawful carriage, traceability, and transfer to an authorised facility. The Customer must not ask the Company to dispose of regulated waste unless it has been specifically agreed in writing and can be handled lawfully.
The Customer confirms that any waste handed to the Company belongs to the Customer or that the Customer has authority to arrange its removal. The Customer must not include batteries, chemicals, asbestos, gas bottles, sharps, paint, clinical waste, electrical items requiring special handling, or other controlled materials unless the Company has agreed in advance and has the necessary arrangements in place. If prohibited waste is discovered during collection, the Company may refuse the item, revise the price, or end the job. Any extra costs arising from lawful segregation, special transport, or disposal charges will be payable by the Customer.
Where waste is removed, the Customer agrees that the Company may require signed paperwork, descriptions of the load, or other records to comply with legal obligations. The Company may retain evidence of transfer, including job notes, vehicle records, and disposal receipts. If the Customer incorrectly describes waste, conceals restricted material, or breaches waste laws, the Customer will be responsible for any resulting fines, claims, clean-up costs, or enforcement action, to the fullest extent permitted by law. The Company may also report any suspected unlawful disposal request to the appropriate authority.
Customer Responsibilities
The Customer must ensure that all items are properly packed, unless packing has been specifically included in the service. Fragile objects should be wrapped and labelled where appropriate, and the Customer should remove liquids, perishables, live plants, and dangerous goods unless the Company has consented in advance. The Customer should also check that doorways, stairways, and access points are clear enough for safe handling. If dismantling or reassembly is required, the Customer must confirm whether it is included in the quotation. The Company may decline to dismantle items that are unsafe, poorly assembled, or likely to be damaged by taking them apart.
The Customer is expected to secure parking permissions where needed and to tell the Company about any local restrictions that may affect loading or unloading. If parking charges, fines, clamp release costs, or access fees are incurred because the Customer’s instructions were inaccurate or because suitable arrangements were not made, the Customer must reimburse the Company for those costs. The Customer should also check that items fit through entrances, lifts, and corridors, as the Company cannot guarantee successful movement where dimensions are insufficient or building rules prevent access.
If the Customer’s property, premises, or instructions cause a health and safety concern, the Company may stop work until the issue is resolved. The Customer must not ask staff to lift more than is reasonably safe, enter hazardous areas, or handle items in a way that breaches health and safety requirements. The Company may refuse to move any item that, in its reasonable opinion, creates a risk to people, property, or the vehicle. Any refusal on safety grounds will not be treated as a breach of contract by the Company.
Force Majeure and Governing Law
The Company is not responsible for failure or delay in performing its obligations where the failure is caused by events beyond its reasonable control. These may include extreme weather, traffic disruption, road closures, accidents, strikes, labour shortages, acts of government, fuel shortages, utility failure, fire, flood, pandemic-related restrictions, or other unforeseen events. In such circumstances, the Company will take reasonable steps to resume or rearrange the service, but it will not be liable for losses that could not reasonably have been avoided.
If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by the Company in enforcing any right will operate as a waiver of that right. These terms may be updated from time to time, and the version applicable to a booking will be the version in force at the time the booking was confirmed unless a later version has been expressly agreed by both parties in writing.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the Customer is a consumer and other rules of mandatory law apply. By booking a service with Man With Van Teddington, the Customer confirms that they have read, understood, and agreed to these terms, including the rules on payment, cancellation, liability, waste handling, and legal compliance.