Man with Van Teddington Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Teddington provides removal, transport, delivery and associated services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions the following expressions shall have the meanings set out below:
1.1 "Company" means Man with Van Teddington, the provider of removal and transport services.
1.2 "Customer" means any individual, partnership, company or organisation that requests or uses the services of the Company.
1.3 "Services" means any removals, man and van, collection, delivery, loading, unloading, packing, unpacking, or related services provided by the Company.
1.4 "Goods" means any items, furniture, belongings, equipment or materials that the Company is asked to move, transport, handle, store or dispose of.
1.5 "Job" means the specific booking or instruction accepted by the Company to provide Services to the Customer.
1.6 "Waste" means any items intended for disposal, including household waste, commercial waste, construction waste, garden waste or unwanted items.
2. Scope of Services
2.1 The Company provides man and van and removal services, including domestic and commercial moves, local transport of goods, and related loading and unloading services within its normal operating area and the wider United Kingdom as agreed at the time of booking.
2.2 The exact scope of each Job, including collection and delivery addresses, number of operatives, size of vehicle, anticipated duration, and any special requirements, will be agreed between the Company and the Customer during the booking process.
2.3 The Company reserves the right to refuse to carry or handle any goods which, in its reasonable opinion, are unsafe, illegal, or may cause damage or injury, including but not limited to hazardous materials, explosives, flammable substances, live animals (except as expressly agreed), and items of extraordinary value without prior written agreement.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. The Customer must provide accurate and complete information about the Job, including addresses, access details, parking arrangements, volume and nature of goods, and any items requiring special handling.
3.2 The Company will provide an estimate or quotation based on the information supplied by the Customer. Any estimate is not binding and may be revised if the information provided is incomplete, inaccurate, or changes prior to or on the day of the Job.
3.3 A booking is only confirmed when the Company has explicitly accepted the Job and, where applicable, when any required deposit or prepayment has been received.
3.4 The Customer is responsible for ensuring that suitable parking and access are available at both collection and delivery locations. Any parking restrictions, charges or special access requirements must be disclosed in advance.
3.5 If the Customer fails to provide accurate information that materially affects the performance of the Job, the Company may apply additional charges, amend the services, or cancel the Job without liability beyond any amounts already paid by the Customer for services not rendered.
4. Estimates, Quotations and Pricing
4.1 Unless explicitly stated as a fixed price, any quotation provided by the Company is an estimate based on the details supplied by the Customer.
4.2 The Company may adjust the final charge if:
a. the Job takes longer than reasonably anticipated due to inaccurate or incomplete information;
b. additional services or labour are requested or required on the day of the Job;
c. there are delays outside the Company’s control, including waiting time caused by the Customer, building management, key holders, or third parties;
d. access is more difficult than described, including stairs, long carries, or restricted access requiring additional time or equipment.
4.3 The Company may charge for travel time, fuel, congestion or clean air zone fees, tolls, parking charges and other unavoidable disbursements relating to the Job, as agreed or as reasonably incurred.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payment is due either in full in advance or immediately upon completion of the Job.
5.2 The Company accepts such payment methods as it may specify from time to time. The Customer is responsible for ensuring that funds are available and that payment can be processed.
5.3 For longer or higher value Jobs, the Company may require a deposit or part payment prior to the date of the Job. The amount and due date of any deposit will be communicated to the Customer during the booking process.
5.4 If payment is not made when due, the Company reserves the right to:
a. withhold delivery of Goods until payment is received in full;
b. charge interest on overdue sums at the statutory rate applicable under UK law;
c. recover from the Customer all reasonable costs and expenses incurred in pursuing payment.
5.5 For business Customers, the Company may, at its discretion, offer credit terms subject to satisfactory checks. Where credit terms apply, payment must be made within the period specified on the invoice.
6. Cancellations and Changes
6.1 If the Customer wishes to cancel or reschedule a confirmed booking, the Customer must notify the Company as soon as possible.
6.2 The Company may apply the following cancellation charges, calculated as a percentage of the agreed or estimated price for the Job:
a. More than 72 hours before the scheduled start time: no cancellation fee, any deposit may be refunded or applied to a future booking at the Company’s discretion.
b. Between 24 and 72 hours before the scheduled start time: up to 50 percent of the Job price.
c. Less than 24 hours before the scheduled start time or on arrival: up to 100 percent of the Job price.
6.3 If the Customer is not present at the agreed time and place, or access is not available, this may be treated as a cancellation and the full charge may apply.
6.4 The Company will use reasonable endeavours to carry out the Job on the agreed date and time but reserves the right to cancel or reschedule due to events beyond its control, including but not limited to severe weather, vehicle breakdown, sickness, accidents, road closures or other unforeseen circumstances.
6.5 In the event that the Company cancels a Job, any sums paid for services not provided will be refunded. The Company shall not be liable for any indirect or consequential losses arising from such cancellation.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. ensuring that all Goods are properly packed, secured and ready for transport unless packing services have been expressly agreed;
b. clearly labelling any fragile items and providing clear instructions for handling;
c. ensuring that any furniture or appliances are dismantled as necessary, unless dismantling has been explicitly included in the Services;
d. arranging suitable parking and access for the Company’s vehicle at all relevant locations;
e. complying with all applicable laws and building regulations relating to the move.
7.2 The Customer warrants that they are the owner of the Goods or are authorised by the owner to use the Company’s Services in relation to those Goods.
8. Company Responsibilities and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services and will take reasonable steps to protect the Customer’s property and Goods during the Job.
8.2 The Company’s staff are not authorised or qualified to carry out technical tasks such as disconnecting, reconnecting, dismantling or installing gas appliances, electrical fittings, or other specialised equipment. If staff agree to assist, they do so entirely at the Customer’s risk.
8.3 The Company will not be responsible for dismantling or assembling furniture or equipment unless this has been expressly agreed as part of the Job.
9. Liability for Loss or Damage
9.1 The Company’s liability for loss of or damage to Goods shall be limited to the reasonable cost of repair or replacement, taking into account age, condition and depreciation, and subject to any applicable limitations set out in these Terms and Conditions.
9.2 The Company shall not be liable for:
a. loss or damage arising from the Customer’s failure to pack Goods properly where packing was the Customer’s responsibility;
b. loss of or damage to items of high value, including but not limited to jewellery, watches, precious metals, cash, important documents, works of art, antiques or collectibles, unless such items have been declared in writing and accepted by the Company in advance;
c. loss or damage caused by inherent defects, deterioration, or fragility of Goods, or by normal wear and tear;
d. indirect, special or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress.
9.3 The Customer must inspect Goods as soon as reasonably practicable after completion of the Job and notify the Company in writing of any apparent loss or damage within 48 hours. The Company may not be liable for claims made outside this period.
9.4 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
10. Waste and Rubbish Removal
10.1 Where the Services include removal or transport of Waste or unwanted items, the Customer confirms that such items are lawfully theirs to dispose of.
10.2 The Company will comply with relevant UK waste regulations and will not dispose of Waste illegally. The Company may refuse to take items that cannot lawfully or safely be transported or disposed of.
10.3 The Customer must accurately describe the type and quantity of Waste in advance. Additional charges may apply if the volume or nature of Waste differs from that described at the time of booking.
10.4 The Company is not a licensed hazardous waste carrier unless expressly stated. Hazardous materials, including chemicals, asbestos, gas bottles, medical waste and similar items, will not be collected or transported.
11. Delays and Waiting Time
11.1 While the Company aims to attend and complete Jobs at the agreed times, all arrival and completion times are estimates and may be affected by traffic, weather, roadworks or other factors beyond the Company’s control.
11.2 If delays occur that are caused or contributed to by the Customer, including but not limited to lack of access, absence of keys, incomplete packing, or waiting for third parties, the Company may charge a reasonable waiting time fee in addition to the agreed price.
12. Insurance
12.1 The Company will maintain such public liability and, where applicable, goods in transit insurance as it considers appropriate for the nature of its Services.
12.2 The Customer is encouraged to obtain their own insurance cover for high value items or for wider protection beyond the limits and exclusions set out in these Terms and Conditions.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, severe weather, strikes, lockouts, industrial disputes, accidents, war, terrorism, civil disturbance, government restrictions or failure of suppliers.
14. Complaints and Disputes
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that reasonable steps can be taken to resolve the matter.
14.2 The Company will investigate complaints in good faith and attempt to reach a fair and reasonable resolution. This may include repair, partial refund or other appropriate remedy, subject to the limitations of liability set out in these Terms and Conditions.
15. Data Protection and Privacy
15.1 The Company will handle personal data provided by the Customer in accordance with applicable UK data protection laws.
15.2 Personal details will be used for the purposes of managing bookings, providing Services, processing payments, and, where applicable, meeting legal obligations. The Company will take reasonable steps to keep such data secure.
16. Variation of Terms
16.1 The Company may amend these Terms and Conditions from time to time. Any changes will not affect existing confirmed bookings unless required by law.
16.2 The version of the Terms and Conditions in force at the time of booking will apply to that Job, unless otherwise agreed in writing.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the provision of the Services.
By booking or using the Services of Man with Van Teddington, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
